Later, when I went to start Illustrator and Photoshop, I was getting the same pop-ups of. I went to uninstall it after the trial expired but could not find the uninstaller, so I just dragged the application to the trash. I had installed a trial version of Suitcase Fusion. I'm not sure if this is still a problem for you, kimberlyh, but I resolved this issue today. If possible/applicable, you should save current artwork first, of course.Ģ) Restart the computer (you may do that up to at least 5 times) ģ) Close down Illy and press Ctrl+Alt+Shift/Cmd+Option+Shift during startup (easy but irreversible) Ĥ) Move the folder (follow the link with that name) with Illy closed (more tedious but also more thorough and reversible), for CS3 - CC you may find the folder here:ĥ) Look through and try out the relevant among the Other options (follow the link with that name, Item 7) is a list of usual suspects among other applications that may disturb and confuse Illy, Item 15) applies to CC, CS6, and maybe CS5) Ħ) Uninstall (ticking the box to delete the preferences), run the Cleaner Tool (if you have CS3/CS4/CS5/CS6/CC), and reinstall. You may have tried/done some of them already 1) and 2) are the easy ones for temporary strangenesses, and 3) and 4) are specifically aimed at possibly corrupt preferences) 5) is a list in itself, and 6) is the last resort. If so, you may try 4) or 6) on the list below. Just FYI, this is the first time ive had to work with an issue this deep, so this is kinda new, but am learning a TON so thanks, BUT I do my way around a mac…long story short….thanks for the help….You may need to go a bit deeper in resetting things. db file (except one was in the trash (?not deleting?) BUT…found a FMCore folder in the main finder window (with EAsyFind), with a "NameServer.db" file (research file type, and on, its a PC database file? deleted it, with no luck after restart and relaunch, and after a secong FMcore search there were (2) of the same folders with. AND.that was just the extensis search, the Suitcase search…there was stuff all over the place, and nothing with the FMCore search (at first glance, read below).The utilities also have a limited search scope so they can miss items that are installed in the Unix portion of OS X.Īlright here is what happened when running EasyFind (which is the only app cleaner i will ever use…NICE utility app!! Since FMCore itself is somewhere hopefully Easy Find will locate it along with anything else.Īpplication removal programs are nice, but most are incapable of removing applications that were installed before you used the removal utility. Also check in /Library/StartupItems/, LaunchAgents, and LaunchDaemons folders as well as /Home/Library/LaunchAgents/ folder for anything related. You will need to search for "suitcase" and "extensis" as well as "fmcore" to find everything related to Suitcase. Look for any login item in Accounts preferences. There is a preference pane involved so check in the two pref pane folders to be sure it has been removed. I don't know where the FMCore component is installed since I've never used the product. MacUpdate - and use it to comb your drive for any remaining vestiges of the application. Then it's possible not all of it is gone. So what to do? I searched the forums a little and didnt seen any other posts about this issue, but found on another forum some info on the issue, but it was directly related to Suitcase Fusion **but i know it's not just a CS3 issue, because the error appears acroos several software platforms, including Quark Xpress? Please start it from the System Preferences pane and then relaunch Illustrator CS3" At first we thought it was an issue with Suitcase Fusion 2, but after check compatibility (it was compatible), we didnt think that was an issue, but un-installed it anyways, because I wasn't using it anymore anyways. I got my MAC specialist to fix what he thought was the issue by deleting un-compatible software from my system, that didnt jive with 10.6.2, and also and also ran my "Clean My MAc" suite to delete any un-needed cache type stuff. Since installing Snow Leopard, ive been having some crashing issues (first just with CS3 suite), that was so called "permissions, cache" issues, by my Mac specialist.
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